Changes in technology, market competitiveness and organisational restructuring mean organisations need to be up to date in their effort to take control of situations as they arise. Training and development teaches employees how to perform their job better by acquiring a specific skill/experience as well as preparing them for future responsibilities. The hard and soft approach is best illustrated through the training and development practices of HRM as it emphasises “the acquisition of knowledge and attitudes to facilitate the achievement of career goals and corporate objectives” (Balnave et al, 2009).
Studies have shown, workers are more satisfied with new pay practices, especially when it is related to individual performance (Petrescu A. and Simmons R. 2008). As part of strategic reward systems, this form of pay for performance agreements encourages employee flexibility, dynamism and contribution (Balnave et al 2009). This according to Legge K, 2005, results in a “market orientated, entrepreneurial individualistic culture” designed to undermine